Privacy Policy

1. Introduction

PharmaFlowSysis operated by PharmaFlowSys Health Systems Inc. (“we”, “us”, “our”). We are committed to handling personal information in a manner consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy requirements. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information through the public PharmaFlowSys marketing website.

2. Scope of This Policy

This Privacy Policy applies to visitors to the PharmaFlowSys website, including individuals who browse our pages, request a demo, contact us, or otherwise submit information through our website forms. It does not govern customer data processed within the PharmaFlowSys platform under separate commercial arrangements, nor does it apply to third-party websites or services that may be linked from this website.

3. Important Notice About Sensitive Information

This website is intended for business and marketing communications. Please do not submit patient records, prescription information, health card numbers, insurance details, or other sensitive health information through our contact form or by email unless we expressly request it through a secure channel.

4. Information We Collect

Information you provide directly

When you contact us or request information, we may collect:

• Your name, email address, phone number, and company or pharmacy name
• Your inquiry type, message content, and any other information you choose to provide
• Consent confirmation related to your inquiry submission

Information collected automatically

When you use this website, we may automatically collect technical and usage information, such as:

• IP address and approximate location derived from IP
• Browser type, operating system, device information, and referring URL
• Pages viewed, timestamps, and general interaction data
• Security and anti-spam information associated with form submissions

5. How We Collect Information

We collect personal information when you submit it directly through our website forms or when you contact us by email. We also collect limited technical information automatically through website logs, security tooling, and essential website functionality.

6. Why We Collect and Use Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Respond to your questions, demo requests, and business inquiries
• Operate, secure, maintain, and improve this website
• Prevent spam, fraud, abuse, and unauthorized access
• Maintain internal records and communicate with prospective customers
• Comply with legal, regulatory, and security obligations
• Produce aggregate, non-identifying analytics and operational reports

We do not sell personal information submitted through this website.

7. Consent

Where required, we rely on your knowledge and consent for the collection, use, and disclosure of personal information. When you submit our contact form, you must actively confirm your consent to our collection and use of your information to respond to your inquiry. We may also rely on consent that is implied by your voluntary interactions with the website where permitted by law. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, by contacting us at administration@pharmaflowsys.com.

8. Limiting Collection

We limit our collection of personal information to what is reasonably necessary for the purposes described in this Privacy Policy. We ask that you do not include unnecessary confidential or health-related information in general website inquiries. We also use a hidden anti-spam field on our forms; information entered into that field is used only for spam detection and is not part of normal website communications.

9. Cookies and Similar Technologies

We use limited cookies and similar technologies necessary to operate the website. This may include a preference cookie used to remember your selected display theme. We do not use this website to serve interest-based advertising, and we do not knowingly deploy third-party advertising trackers on this website. You can control cookies through your browser settings, although disabling essential cookies may affect website functionality.

10. Service Providers and Disclosures

We may use trusted service providers to help us host the website, process contact requests, monitor performance, send communications, and secure our systems. These providers are permitted to access personal information only to the extent reasonably necessary to perform services for us and are expected to protect it through appropriate confidentiality and security measures. We may also disclose information where required by law or to protect our rights, property, systems, or users.

11. Data Storage and Safeguards

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information involved. These may include encryption in transit, access controls, authentication protections, logging, and security monitoring. No method of transmission or storage is completely secure, but we take reasonable steps to reduce risk and protect the information under our control.

12. Data Retention

We retain personal information collected through this website only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our rights. Inquiry records may be retained in accordance with our internal retention practices and then securely deleted or anonymized. Aggregated or de-identified analytics may be retained longer because they do not identify you personally.

13. Your Rights Under PIPEDA

Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate information be corrected, request deletion where appropriate, and withdraw consent to certain uses of your information. To make a request, contact our Privacy Officer at administration@pharmaflowsys.com. We may need to verify your identity before responding, and we may decline requests to the extent permitted or required by law.

14. Children's Privacy

This website is intended for business audiences and is not directed to children under the age of 18. We do not knowingly collect personal information from children through this website.

15. International and Cross-Border Processing

We operate this website for Canadian organizations and design our services around Canadian operations. If we use service providers or technical infrastructure that involve access to information from outside your province or territory, that information may be subject to the laws of those jurisdictions. Where required, we take reasonable contractual and operational measures to protect personal information handled on our behalf.

16. Security Incidents and Breach Notification

If we determine that a breach of security safeguards involving personal information creates a real risk of significant harm, we will take steps required by applicable law, which may include notifying affected individuals, reporting the matter to the Office of the Privacy Commissioner of Canada, and maintaining required records.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the website after a revised policy is posted signifies your acceptance of the updated policy to the extent permitted by law.

18. Contact Us

For privacy-related questions, requests, or complaints, contact our Privacy Officer at administration@pharmaflowsys.com.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.